PAIA Manual
Prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), and updated for the Protection of Personal Information Act 4 of 2013 (POPIA).
Last updated: 18 October 2026
This manual tells you which records AppVerse Games holds and how to ask for access to them. South African law gives everyone the right to request records from a private body when the record is needed to exercise or protect a right.
1. Our contact details
| Private body | AppVerse Games |
| Country | South Africa |
| play@appversegames.com | |
| Website | https://appversegames.com |
2. The PAIA Guide
The Information Regulator publishes a guide on how to use PAIA, in each official language. It explains your rights and how to make a request. You can get it from the Regulator:
- Website: inforegulator.org.za
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- Telephone: 010 023 5200. Toll-free: 0800 017 160
- Email: enquiries@inforegulator.org.za
3. Records you can see without a request
These are published on our website and need no PAIA request:
- Privacy Policy, Cookie Policy and Children’s Privacy and Parents’ Guide
- Terms of Use
- How AppVerse Games Is Funded
- This manual
We have not published a notice under section 52(2) of PAIA.
4. Records we keep under other laws
We keep records as required by the laws that apply to us, including:
- Income Tax Act 58 of 1962 and Tax Administration Act 28 of 2011
- Value-Added Tax Act 89 of 1991
- Companies Act 71 of 2008
- Electronic Communications and Transactions Act 25 of 2002
- Consumer Protection Act 68 of 2008
- Protection of Personal Information Act 4 of 2013
- Promotion of Access to Information Act 2 of 2000
5. Records we hold
| Subject | Categories of records |
|---|---|
| Business and finance | Registration documents, tax records, accounting records, bank statements, invoices |
| Suppliers and partners | Agreements and correspondence with hosting, advertising, payment and app store providers |
| Website and games | Published content, source code, artwork, analytics reports, server logs, cookie consent records |
| Players and visitors | Messages sent to us and our replies, records of privacy requests |
| Supporters and customers | Records of voluntary support received through Ko-fi, and of purchases and subscriptions made through app stores |
| Intellectual property | Trade marks, domain registrations, licences |
Listing a record here does not mean we must release it. PAIA allows or requires us to refuse some requests, for example to protect another person’s privacy or commercial information.
6. How we process personal information
| Why we process it | To run and secure the website and games, measure use, show advertising, answer messages, and meet legal duties |
| Whose information | Website visitors and players (a general audience; we do not knowingly collect personal information from children), people who contact us, supporters, customers, suppliers |
| What information | Device and usage data, cookie identifiers, names and email addresses in messages, supporter details, purchase details. Analytics and personalised ads only with consent given in our cookie banner |
| Who receives it | Our hosting provider, Google (Google Analytics through Site Kit, and AdSense and AdMob advertising), Google Play and Microsoft Store, Ko-fi and its payment partners, authorities where the law requires |
| Cross-border transfers | Our providers process information outside South Africa, including in the United States, under contracts that protect it |
| Security measures | Encrypted connections, restricted administrator access, software updates, backups |
Our Privacy Policy gives the full detail.
7. How to request a record
- Complete Form 2 (Request for Access to Record), available from the Information Regulator’s website.
- Describe the record clearly, say which right you want to exercise or protect, and explain why you need the record for that right.
- Attach proof of your identity. If you act for someone else, attach proof of your authority. A parent or guardian can make a request for their child.
- Send the form by email to play@appversegames.com.
We decide within 30 days and tell you our decision in writing. The law allows one extension of up to 30 days in some cases. If so, we will tell you.
8. Fees
The fees are set by the PAIA Regulations. A request fee is payable before we process a request, unless you are asking for your own personal information. Access fees for searching, preparing and copying may also apply. See the Regulator’s fee structure.
9. If we refuse your request
We do not have an internal appeal process. If you are unhappy with our decision, you can, within 180 days:
- complain to the Information Regulator on Form 5, sent to PAIAComplaints@inforegulator.org.za;
- or apply to a court for relief.
10. Where to find this manual
This manual is on our website. We will also send a copy on request. We review it at least once a year.